Uber, Lyft will let customers take sexual assault claims to court

Uber, Lyft will let customers take sexual assault claims to court

Uber will no longer require arbitration in cases of sexual harassment or sexual assault allegations, the company announced. "Whatever they decide, they will be free to tell their story wherever and however they see fit".

The changes concerning misconduct have come a month after Uber announced that it will carry out criminal background checks on its US drivers annually and add a 911 button for summoning assistance in case of emergencies; an effort to keep people from using its service to prey on possible victims.

Uber has faced questions about how often its drivers assault or harass passengers. However, an Uber spokesman added that arbitration isn't necessarily bad.

In a series of changes, Uber announced it would no longer force victims of sexual assault into mandatory arbitration and would instead allow them "choose to resolve their individual claims in the venue they prefer".

The rideshare business stated Tuesday it will not push into arbitration travelers who declare that they have actually been sexually attacked or bugged by motorists- something Uber states was formerly needed under its regards to service.




The Uber news was announced a day ahead of a court-mandated deadline for the company to respond to a proposed class action lawsuit filed by law firm Wigdor LLP on behalf of nine women accusing drivers of sexual assault.

Uber has been embroiled in a series of scandals for well more than a year - including allegations of unchecked sexual harassment within Uber's headquarters, as well as controversies over the treatment of drivers and alleged business practices that were shady at best. However, it has since confirmed that it will not only publish a report, but work together with Uber on that report. "Victims are more likely to come forward knowing they can proceed as a group".

Uber likewise revealed 2 other policy changes relating to sexual assault.

The news comes after a CNN investigation found more than 100 Uber drivers in the US have been accused of sexually assaulting or abusing their passengers in the past four years. This could be anywhere from arbitration to mediation or an open court setting. Khosrowshahi replied that he would "take a look at your suggestion". (Were it not for its own sexual harassment issues and pressure from people like Fowler, whether Uber would have done away with the clause is anyone's guess.) But if Uber continues to reform, even if only on a surface level, it could effectively kick off an optics arms race, compelling other Silicon Valley companies to bow to social pressure by following suit. (I deleted the app past year, after a driver found my phone number-through his trip history, I assumed-and repeatedly texted and called me.) Last month, Uber implemented a host of long-delayed safety features, such as an emergency-call button that connects a rider to a 911 operator and features real-time location data from the moving vehicle.

Related Articles