HP laptops being recalled due to battery overheating issues

HP laptops being recalled due to battery overheating issues

This time a year ago HP recalled 100,000 computers due to overheating batteries, which expanded a previous recall of 41,000 units over the same issues. The Battery Safe Mode is applicable to only those products that are affected by this recall. HP has set up a webpage, www.HP.com/go/batteryprogram2018, where customers can check to see whether their battery is included in the recall. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

HP has a of the affected laptops on its battery program website. Therefore the company is providing battery replacement services for free. "This action pertains to 0.1 per cent of the HP systems sold globally over the past two years".

All in all, the company has been swift in responding-a total of $4,500 in property damage, as well as one instance of a customer experiencing first-degree burns to the hand, were reported among the first group complaints filed before HP took action-and it is clear that a proper support and information network has been set up to help the process go smoothly.

These batteries are not customer-replaceable.

The company issued the worldwide recall on Thursday, urging customers to check batteries in several laptop and mobile workstation models sold between December 2015 and December 2017. The company is also providing a free battery replacement, but the batteries can not be replaced by customers themselves.

There's also a BIOS update that puts the battery into "Battery Safe Mode" to prevent it from operating in a risky way.

The affected devices include ProBook (64x G2 and G3 series, 65x G2 and G3 series), ZBook (17 G3, 17 G4, and "Studio" G3), x360 310 G2, Pavilion x360, Envy m6 models. This mode will discharge the battery and prevent it from being recharged until the battery is replaced. While in "Battery Safety Mode", the laptops can still function safely while connected to an HP power adaptor. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

Related Articles