Facebook to discontinue human-powered AI service M

Facebook to discontinue human-powered AI service M

It used artificial intelligence to come up with relevant answers to users' queries which have subsequently been checked by real humans for relevancy and comprehensiveness; apparently, people did that 24/7 - how's that for a resume?

Facebook had described "M" as a "beta" and suggested the human-powered assistant would be available for more users. The social media giant has announced the last date of its virtual assistant M as January 19. If the assistant couldn't complete the task itself, one of its human operators could. It added it will use what it's learnt from running M to "power other AI projects at Facebook".

It shouldn't come as much of a surprise seeing how the human-enhanced version of the service was only available to a certain number of people in California.

Facebook is also shutting down its M bot just as its competitors are ramping up their own digital helpers.

Facebook is putting an end to M, an ambitious digital assistant product unveiled two years ago that was supposed to be the company's answer to Apple's Siri and Google's Assistant. "We continue to be very pleased with the performance of M suggestions in Messenger, powered by our learnings from this experiment". The assistant provides "suggestions" inside Messenger conversations that can prompt you to perform actions without leaving your chat.




The service will continue to live on in part through M suggestions, which offers an entirely automated service providing suggestions to users about payments, making plans, and sending stickers through Messenger.

This was long before the virtual assistant became such a huge deal and Facebook operated the system differently.

AdNews received access to M for a few weeks past year and found its restaurant suggestions helpful.

This is it for now, folks. First announced in 2015 with the codename "Moneypenny," Facebook claimed complex AI and human interaction were going to fuel M's advancement. Share your views with us in the comments section below.

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