Fire Risk: Some HP Laptops Need Battery Replacements

Fire Risk: Some HP Laptops Need Battery Replacements

This includes the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.

Consumers should visit HP.com to check if their battery is included in the recall and for instructions on how to enable "battery safe mode".

The batteries were issued between December 2015 and December 2017 either with the laptops, or as accessories and replacement batteries for them.

The battery packs were sold at Best Buy and other stores and authorized dealers nationwide and on Amazon.com, HP.com and other websites.




Canada is announcing the recall of lithium-ion batteries available with HP laptops and portable workstations as they may overheat, posing a risk of burns and fire. We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure.

Many of these batteries can not be replaced by customers.

HP will provide consumers with a free battery replacement service by an authorized technician. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

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