FPL incorrectly tells customer her power was restored

FPL incorrectly tells customer her power was restored

Georgia Power said it gave highest priority to power outages affecting hospitals, nursing homes and schools, then tackled repairs that would restore power quickly to the largest number of customers.

But not all of her neighbors have recovered from Hurricane Irma.

Instead, almost 5 million FPL customers, including almost 500,000 in Southwest Florida, lost power when Hurricane Irma barrelled into the state.

A Reuters report showed that NextEra Energy Inc's, NEE.N, FPL, Florida's biggest electric company, Friday, said about 1.1 million customers had no power, while Duke Energy Corp (DUK.N) reported that more than 371,000 customers were in the dark and Tampa Electric, a unit of Emera Inc (EMA.TO), reported about 39,000 were without power.

As of Tuesday afternoon, 14,130 customers in Miami-Dade and 2,890 customers in Broward were without power.

Those numbers include 11,318 Georgia Power customers and 14,750 people who get service from one of the state's electric membership cooperatives.

Georgia Power will not refuse to reconnect service to customers impacted by Hurricane Irma due to a past due bill and demand payment prior to reconnection. It also brought flooding, especially in coastal areas.

In an article by the Miami New Times the company's protocol states renewable generator systems are not a standby power source during an outage and that the "system must shut down when FPL's grid shuts down in order to prevent risky back feed on FPL's grid".

The state estimates that there are 2,501 to 5,000 claims each from Sarasota, Manatee and Charlotte counties, with more specific numbers unavailable.

The U.S. Justice Department has received more than 400 fraud complaints involving relief aid after Hurricanes Harvey and Irma and expects a spike in fraud complaints in the coming months, department officials said on Thursday.

In the wake of a storm, power companies avoid saying that service has been restored to every customer location. Other people in the county lost everything.

FPL estimated between 1,200 and 1,500 poles came down because of Irma.

FPL insists that solar customers install a switch on their systems to cleanly cut them off during an emergency and they can not turn it back on.

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