Microsoft Surface Phone Overtakes Surface Pro 5 In Mill

Microsoft Surface Phone Overtakes Surface Pro 5 In Mill

The breakage rate of Surface devices is significantly worse than other laptops and tablets, Reuters explains, citing a new Consumer Reports study.

In a report issued today, Consumer Reports found that in a Survey of over 90 thousand laptops and tablets carried out over a period of two years, Microsoft Surface owners more were likely to run into problems at a rate which was higher than similarly priced competitors like Apple.

Problems included device freezing, unauthorized shut downs, and touchscreen failures.

Microsoft has enjoyed success with its Surface series, PCs that the company believes is far more advanced.

At the heart of the issue is "poor predicted reliability" according to Consumer Reports, which says it has concerns as to how the Microsoft notebooks and tablets will hold up in comparison to rival hardware.




However, lab tests performed by Consumer Reports seemed to show the Surface products performing well in many categories. CR told us they numbered "at least 300", but would not disclose the exact number.

Building hardware is not a simple task and while Microsoft has had some experience in this segment with the Xbox and a few other devices, they are still relatively new to the game.

"If you are very concerned about how long your products are going to last, it might be better for you to go with a brand that has a higher predicted reliability", Beilinson said in the interview.

"To judge reliability, Consumer Reports surveys its subscribers about the products they own and use". Instead, Microsoft forced Surface Pro 3 owners to pony up $450 for a refurbed unit. The power and form factor of Microsofts Surface line are almost unparalleled but if they can't consistently pump out devices that don't experience immediate defects past the normal wear and tear, I don't think their will be many people that remain loyal to the brand. "We are committed to ensuring the premium Surface experience for all of our customers across the entire family of devices". Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints. Apple laptops and tablets came out on top in Consumer Reports' reliability surveys.

Unsurprisingly, Microsoft doesn't agree with the review company's stance.

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